FAQ
Use Cases
Lambent Spaces provides users with critical metrics to help inform space planning decisions. These begin with occupancy, and include utilization, underutilization, cost metrics, and more. The platform enables analysis via built-in reporting, intuitive visualization of data, and on demand, self-serve analysis over custom time periods across different kinds of spaces.
Lambent Spaces is designed to help space planning teams with ongoing space management, indicate whether a design repurpose or refresh is needed, and make better future space planning decisions. It helps provide historical utilization data supplemented with contextualizing data that can help you understand things like:
- What is most popular?
- What is underused?
- What is the cost of underused space?
- How does planned spatial utilization compare to actual utilization?
Lambent Spaces focuses on delivering insights, and that starts with data ingested from existing data sources. The Analyze view takes into consideration the price for each space to surface both annualized total cost, as well as the underutilization cost within a specific time period.
Lambent Spaces aggregates data across the total portfolio of spaces and can be analyzed in a table all at once right in the platform. This view can be filtered across time periods, types of spaces, or tags to make it easier to track the metrics that matter across predefined. This view can be exported into a CSV file for deeper analysis or custom reporting.
The platform also provides canned reports for Space Utilization as well as differences between Expected vs Actual Utilization, this enables users to see the impact on utilization of changes made in the past, and receive automated flash insights about utilization trends in specific spaces.
Security and Privacy
Lambent ensures that information security best practices, systems and controls are in place and, as a SOC 2 certified company, that policy adherence is verified through formal audits. These protect against unauthorized access, disclosure, or damage that might compromise customer data or system operation. Customer data is logically separated and encrypted in transit and at rest.
Lambent protects the privacy of organizations by anonymizing and processing sensitive data near the edge of the network before it ever reaches the Lambent Spaces cloud. Lambent Spaces does not have or use any personally identifiable information. Only aggregate and anonymous information about occupancy is stored and made available through applications and APIs.
Technology
Lambent Spaces primarily uses Wi-Fi to measure occupancy across spaces in order to surface utilization trends over time. This information can be supplemented with other sensors where there is a need for occupancy in smaller or isolated areas that are not sufficiently covered by Wi-Fi.
Lambent Spaces is built around proven technologies and industry-leading cloud providers to ensure robust high-availability. The platform utilizes geo-redundant and auto-scaling services and storage, industry-standard container and orchestration technology, and service meshing and secure communications. All software components are monitored for operational health and instrumented for telemetry and traceability so that issues can be identified and resolved quickly. Lambent maintains a customer-facing status page and incident reporting and uptime statistics for transparency.
Even when limited or outdated, Wi-Fi can provide important insights about how buildings, floors and large areas are utilized, and can make that information available over time. This information can be augmented with other technology, or benefit from future hardware upgrades.
Lambent Spaces can help visualize the utilization of spaces with just Wi-Fi, however, for those needing more precision across smaller spaces or individual seating, additional sensor technology will be required. As a software-only solution, Lambent Spaces supports a variety of sensor options and subject matter experts can help determine the right mix of technology by use case.
Lambent Spaces is a SaaS solution with an optional hybrid component to support integration with data sources that are only available on-premises within an organization. For data sources that are cloud-based, Lambent Spaces integrates directly with those cloud services using vendor-approved and secure APIs.
Integrations
Lambent Spaces works with most major Wi-Fi vendors such as HPE Aruba and Cisco and integrates using vendor-approved APIs and secure industry-standard protocols. If a Wi-Fi vendor is not one already supported, then Lambent will work to determine possible integration options and timing.
Lambent Spaces’ processed data can be downloaded to perform supplemental analysis on top of UI and reporting capabilities, or could be leveraged into an IWMS, Building Management, CMMS, or other kinds of software systems.
User Experience
Lambent Spaces is supported by recent versions of all major browsers including Google Chrome, Microsoft Edge and Apple Safari. The applications follow responsive design and can be comfortably used on mobile and tablet devices as well as traditional desktops and laptops.
Lambent is committed to making applications that are inclusive and accessible for those with disabilities. Our WCAG 2.1 compliance is nearly 100% and we are working to fill the gap with further work on some of the more complex ways of representing information.
Deployment
Lambent Spaces can help most customers go live in 5-7 weeks with Wi-Fi. Additional contextual data can be pulled in after the initial deployment to make sure we are getting you trends and insights about utilization as quickly as possible.
While many competitors may stop at occupancy counts, we excel at helping customers understand their utilization. This means we take additional inputs like planned occupancy for a space as well as the hours of operation. We work with customers to get the software accurately configured or go live faster with defaults when needed. Customer technology maps are fundamental to creating the right segments of space and tracking the metrics that matter.