Depending on the nature of your relationship with us and applicable law, you may have certain rights regarding your personal information.

If we process your personal information on behalf of one of our clients, such as when you interact with a business that uses Lambent to provide customer support or other services, that client is generally responsible for responding to your privacy rights requests. We will assist our clients in responding to such requests as required by applicable law and our contractual obligations. If you are a customer or employee of one of our clients, you should direct your request to that client in the first instance.

If we collect your personal information directly, such as when you visit our website, communicate with us regarding our products or services, register for events, or otherwise interact directly with us, you may submit a request directly to us using the methods described below.

Subject to applicable law and certain exceptions depending on your jurisdiction, you may have the some or all of the following rights:

• The right to know whether we process your personal information.
• The right to know or access what personal information we have collected, used, disclosed or sold about you.
• The right to obtain a copy of your personal information in a portable format.
• The right to correct, complete, or update personal information.
• The right to request that we delete any personal information.
• The right to withdraw consent where processing is based on consent.
• The right to restrict certain processing activities, such as the right to control over sensitive personal data.
• The right to object to processing.
• The right to opt out of sale or sharing of personal information and targeted advertising. We do not sell any personal information about clients or employees or about the customers of our clients for money or other consideration.
• The right to opt out of certain profiling or automated decision-making activities where required by law.
• The right to appeal our decision regarding your privacy request.

To submit a request, please contact us in one of the methods described in Section 12. You also may designate or nominate an authorized agent to make a request on your behalf.

When you exercise these rights and submit a request to us, we may verify your identity by asking you for information such as your email address, telephone number, postal address on file, or account ID. We also may use a third-party verification provider to verify your identity or other reasonably necessary methods to confirm that you are the individual to whom the request relates or an authorized agent acting on that individual’s behalf. The verification process may vary depending on the nature of the request, the sensitivity of the information requested, and applicable legal requirements. If we cannot verify your identity, we may request additional information or deny the request where permitted by law.

Your exercise of these rights will have no adverse effect on the price and quality of our goods or services.

If we decline to take action on your request and/or where applicable law provides a right to appeal, you may submit an appeal by contacting us using the methods described above. We will review your appeal and respond within the time required by applicable law.